Help
Support
Common questions
Your referee didn't get the invite. Ask them to check their spam or junk folder for an email from By My Word. If it isn't there, you can resend the invite from your ledger.
Your sign-in code didn't arrive. Check your spam or junk folder, then request a new code.
For referees
Been asked to give a reference? Someone you know asked us to invite you. You don't need an account and there's nothing to install. Nothing reaches them unless you record, review, and sign it. Every invite carries a link to decline and a link to stop us contacting you again. If the link doesn't work, or you'd rather we never contacted you again, email us at info@informedsoftware.co.nz.
Email us
The fastest way to get help — questions, account issues, a reference that didn't arrive, or anything about your data:
Email: info@informedsoftware.co.nz
We aim to reply within three business days.
Privacy & your data
To access, correct, or delete your information, email us at the address above. Our Privacy Policy explains exactly what deletion does. To come off the waitlist, use the unsubscribe link in any email from us, or email us and we'll remove you. Once the app is live, you'll also be able to delete your account from inside it. For anything privacy-related, see the full Privacy Policy.
Postal address
For formal or written correspondence, you can also reach us by mail:
Informed Software Solutions Limited
65 Red Beach Road
Red Beach, Auckland
New Zealand